accounts + billing
How can I reorder a previously printed job?
Our clients' print jobs are generally archived so they can be re-ordered in the future. To place a reprint order, provide your Sales Consultant with the LG Job Number of the project you wish to re-order. This six-digit number is typically found on the back of your printed project (unless we have been specifically asked not to include it). With this number, we can more easily locate your project. But don't worry if you can't locate the number; we can find your files based on your name or business name, a brief description of the project, and an approximate date for when it was last printed. Let your Sales Consultant know about any changes that need to be made to the project prior to re-printing. Artwork charges may apply.
Do you offer design services?
Yes. Our team of graphic designers and website designers can help you plan and design your project. Ask your Sales Consultant for a quote.
What file types are accepted for printing?
Our preferred file format for printing is PDF (Portable Document Format). High-res JPEG and TIFF files, along with EPS files, are also accepted. Should you wish to provide a collected project from Adobe InDesign, be sure to include all fonts, photos and graphics.
What is 'bleed'?
Bleed is content that extends past the trim edge of a document. This allows items such as background images or graphics to completely cover the page with no blank area/margin along the edges of the page. A typical bleed is 1/8" (0.125"). For example, for a standard letter-size page (8.5" x 11") that has a bleed on all edges, the "bleed size" of the document would be 8.75" x 11.25" (i.e. 8.5" + 0.125" + 0.125" = 8.75" and 11" + 0.125" + 0.125" = 11.25").
photos + graphics
What resolution is needed to ensure my photos print clearly?
The resolution of a digital image, expressed in pixels per inch (ppi), is an expression of how much detail an image holds. Higher resolution means an image has more detail and therefore appears crisper. For printing of documents, we recommend a resolution of 300ppi for images at the size they are actually printed (although a resolution of 200ppi or greater will generally produce acceptable results). For large format printing, such as large banners and trade show backdrops that will be viewed at a distance, we recommend a resolution of 100ppi for images.
You can use software such as Adobe Photoshop to change an image's resolution, or you can simply print the image at a smaller size to effectively increase its resolution. For example, if you have an 8"x10" image at 150ppi, you may see some pixelation if you were to print the image at this size. However, this image contains the same amount of detail as a 4"x5" image at 300ppi (doubling the resolution effectively halves the image dimensions). At this size, the image will look much clearer and crisper.